General Terms and Conditions
Scope of application
These terms and conditions apply to all your current and future purchases in our online store, www.trimedea.com. This online store is operated by the FG EWIV for International Economic Development & Communication, President Silko Günzel. All deliveries, services and offers of FG EWIV for international economic development & communication are made exclusively on the basis of these terms and conditions. Deviating, conflicting or supplementary General Terms and Conditions shall not become part of the contract, even if we are aware of them, unless their validity is expressly agreed to in writing.
Formation of the contract
The purchase contract is concluded with the Forschungsverein Gesundheit und Sport.
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your non-binding request by using the correction aids provided and explained for this purpose in the order process. By clicking on the request button, you submit a non-binding request for the goods contained in the shopping cart. Confirmation of receipt of your request will be sent by e-mail immediately after the order has been sent. After a short processing time, you will receive a written offer by e-mail in which we will inform you of the current delivery time and your payment options. If you return the signed offer to us, the contract is considered binding.
Contract language, contract text storage
The language available for the conclusion of the contract is German. We save the text of the contract and send you the order data and our general terms and conditions by e-mail.
Prices
The prices quoted include VAT and, unless otherwise stated, do not include shipping costs. Additional services, such as shipping costs to other European countries or surcharges for express shipments, will be charged separately.
Cancellation policy
For the right of withdrawal, please refer to our declaration of withdrawal
Due date/payment
Unless otherwise agreed in writing, Trimedea’s invoices are due immediately and are part of the payment processing in the store. Various payment methods are available to you in our store. In individual cases, not all payment methods may be available; you can find more details in the payment modalities.
Payment in advance:
If you select the payment method Direct Bank Transfer, you will receive a separate email with the bank details. We deliver the ordered goods after receipt of payment.
Delivery and delays
We only deliver by mail order. It is not possible to collect the goods yourself. Shipping costs may apply in addition to the indicated product prices. You can find out more about any shipping costs during the ordering process after entering your delivery address.
We are entitled to make partial deliveries and render partial services. We are not responsible for delays in delivery and performance due to force majeure and due to events that make delivery considerably more difficult or impossible for us – this includes in particular strikes, lockouts, official orders, etc., even if they occur at Trimedea’s suppliers or subcontractors – even in the case of bindingly agreed deadlines and dates. In these cases, we are entitled to extend the delivery or service by the duration of the hindrance plus a reasonable start-up time. We reserve the right to cancel the order in whole or in part in the event of non-payment over a longer period of time, for example in the case of advance payment and the other payment options specified by us. If the customer is in default of acceptance, Trimedea reserves the right to sell the goods to a third party.
Transfer of risk
If the customer is the end consumer, the risk of accidental loss or accidental deterioration of the sold item shall not pass to the buyer until the item is handed over, even in the case of sale by dispatch. If the buyer is in default of acceptance, this shall be deemed equivalent to handover.
Warranty and guarantees
The statutory liability for defects shall apply. Information on any additional guarantees that may apply, and their exact conditions can be found with the product and on special information pages in the online store.
If you are an end consumer, you must inspect the goods or services immediately upon receipt. Complaints about obvious defects will only be recognized and are only admissible if they are made in writing within one week of receipt of the goods. If you are a consumer, you are entitled to the statutory warranty claims, unless otherwise stated below. In the event of justified complaints, we shall be obliged to repair and/or replace the goods at our discretion. However, in the event of delayed, omitted or unsuccessful rectification or replacement delivery, you have the right to reduce the purchase price or withdraw from the contract. All warranty rights of the customer shall expire at the latest one year after delivery of the contractual services.
Retention of title
The goods remain our property until full payment has been made.
Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health,
- in the event of intentional or grossly negligent breach of duty,
- for guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely on (cardinal obligations), due to slight negligence on our part, our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
Data protection
Please refer to our data protection declaration.
Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr. Consumers have the option of using this platform to resolve their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. The General Consumer Arbitration Board of the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de is responsible. We will participate in a dispute resolution procedure before this body.
Final provisions
German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Should a provision of these GTC be or become ineffective, the remaining part of the contract shall remain unaffected and effective. In this case, the parties hereby undertake to reach an agreement that comes as close as possible in economic terms to the invalid provision.